Terms of service & Refund policy

1. Overview

 

Welcome to Royal Extends! By accessing or purchasing from our website, you agree to be bound by these Terms of Service. Please read them carefully before engaging with our platform or placing an order.

 

2. Product Descriptions

 

Royal Extends offers a selection of skin care products, including whipped body butter, handcrafted goat milk soap bars, and hydrating lip gloss. We strive to provide accurate descriptions and images of our products, but please note that results may vary by individual due to skin types and preferences.

 

3. Order Placement and Processing

 

When placing an order, please review your selections carefully. Orders are typically processed within 2-3 business days. Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

 

4. Shipping

 

We currently offer shipping within the United States. Please allow for 3-7 business days for standard shipping. We are not responsible for any delays once your package is with the carrier, but we will assist in tracking your order to the best of our ability.

 

5. Payment

 

All payments are processed securely, and we accept major credit cards, debit cards, PayPal, Apple pay etc,.

 

6. Returns and Exchanges

 

Due to the nature of our products, we do not accept returns for opened or used items. However, unopened and unused products in their original packaging may be returned within 14 days of delivery. To initiate a return, please contact us at Royalextends@gmail.com with your order number and a reason for return. Please note that customers are responsible for return shipping costs.

 

7. Refund Policy

 

We want you to be completely satisfied with your purchase. If you experience any issues, please review our refund guidelines below:

 

• Damaged or Defective Products: If your product arrives damaged or defective, please contact us within 7 days of delivery. We may require a photo of the product to process a refund or replacement.

• Refund Eligibility: Refunds are only issued for products that are defective or arrive damaged. Refund requests must be made within 14 days of receiving the item.

• Refund Process: Approved refunds will be processed to the original payment method within 7-10 business days after receiving the returned item.

 

8. Product Use and Allergies

 

Our products are made with natural ingredients. However, we advise conducting a patch test before applying any product to avoid allergic reactions. Royal Extends is not liable for any individual reactions to particular ingredients. A full list of ingredients is provided on each product page.

 

9. Limitation of Liability

 

Royal Extends is not liable for any damages or adverse effects resulting from the use of our products. Use of our products is at the customer’s own risk.

 

10. Changes to Terms

 

Royal Extends reserves the right to update or modify these Terms of Service at any time. Please review these terms regularly for updates. Continued use of the website signifies acceptance of any revised terms.

 

For any questions regarding these terms or our policies, please contact us at Royalextends@gmail.com.

 

Thank you for choosing Royal Extends!

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